Customer Orientation
We respect and take good care of customer needs by taking initiative and quick actions in developing and implementing short-term and long-term measures that meet the needs of the customers and the organization itself, striving to meet customer expectations, achieving win-win outcome while increasing customer’s value and supporting the company’s development.

• Try to understand external/internal customers, proactively collect and understand the expectations and needs of current and emerging customers.
• Proactively identify customer-related elements at work and do my best at every step.
• Follow established processes accurately and carefully in completing my tasks. Ensure high-quality yield free of errors, omissions or defects.
• Active and quick response to customer needs for an on time delivery, address customer’s problem proactively. Even when I am not able to answer , I will take customer request, make it clear " I can't answer the question, but I will make sure to get sb. to answer it" then pass customer request to the right person in time.
• Proactively correct quality problems or notify others of quality problems when needed.
• Maintain the image of VAST in the process of communication with customers, and do not pass the buck even if it is not my responsibility.
• Put myself in the shoes of customers, and take into account customer needs in decision making to achieve win-win outcome.
• Continuously improve our capability/products/services/processes based on customer needs to enhance customer satisfaction.

Respect/Teamwork
We base our communication on mutual respect. We advocate teamwork, and consider others’ ideas before making decisions and taking actions. We keep in mind the common interests of the company to achieve common ground while reserving differences for a win-win cooperation.

• Respect each other and communicate as equals in interpersonal communications. Be empathetic by putting myself in others position. Avoid blaming or finger pointing.
• Respect others’ positions; listen carefully and consider objectively even if they have different viewpoints and opinions than mine.
• Be Frank and open to put forward data and facts based feedback, and share ideas actively while consulting others for their opinions to encourage engagement.
• Fully participate in the discussion before decision making and fully support the decision in words and deeds regardless of personal disagreement after the decision is made.
• Look at the big picture by putting the overall interests of the organization above the interests of departments and individuals; always put the common interests of the company first in problem solving.
• Fulfill the responsibilities of the team and demonstrate personal commitment to the team's goals.
• Proactively share business knowledge and experience; take the initiative to give necessary help to colleagues; take the advantage of team effort to solve problems and difficulties.
• Focus on the solution; have essential and constructive communication with stakeholders in good faith to find common ground instead of simply pointing out others’ deficiencies and problems.

Accountability
We treat our work and the company with a high degree of responsibility; be accountable for our mistakes; identify initiatives on how to resolve issues proactively,  follow up until they are solved to further improve the company’s overall performance.

• Put ourselves in the position of the company and put its interest at first at any time; always show a sense of loyalty and belonging to the organization, as well as the willingness to invest time, talent and the best effort to accomplish organization goals.
• Understand our role and responsibilities in the organization, and be responsible for our role and results in the organization.
• Don’t put off till tomorrow what should be done today ; perform our duties earnestly by implementing company procedures and rules, strictly follow work instructions, deliver high-quality and professional work results on time.
• Show enthusiasm and sense of responsibility at work; do what I say.
• Strive to mobilize various resources to solve the problem when we encounter difficulties and challenges at work; do not look for excuses or fear to make difficult decisions; persevere until the problem is solved and performance requirements are met.
• Show sense of ownership in teamwork, especially cross-departmentally; do not run away from problems or shirk responsibility; have the courage to admit and learn from mistakes; actively shoulder responsibility and take actions accordingly.
• Keep setting higher expectations and influence the team in a positive way to improve team morale and atmosphere.
• Actively participate in corporate social responsibility activities organized by the company and support the company to give back to the society.

Ethical Conduct and Discipline
We strive to be a good citizen and employee, to set a good example for others. We adhere to the company’s Ethical Conduct policy, as well as its processes & regulations and be a person of integrity and honesty in all our activities and decisions.

• Comply with national laws, regulations, moral and ethic standards, comply with professional standards, regulations and organizational policies.
• Understand laws, regulations and industry rules relate to work to ensure compliance when performing work duties.All conducts in relation to the execution of duty at VAST China must be honest and ethical.
• Be honest and upright, express views accurately through the right channel and process; do not spread inappropriate information or talk about things and people irresponsibly behind their backs.
• Strictly Follow company provisions on confidentiality of information.
• Zero tolerance for corruption.
• Solving problems with integrity and professionalism.

Profitability and Transparency
We reinforce the concept of cost-effectiveness, and constantly seek methods to optimize our costs and improve efficiency; We believe in transparent processes and fact-based decision making.

• Reinforce cost awareness and strive to create maximum value with minimum cost.
• Measure the necessity and rationality of invested cost from the comparative analysis between input and output.
• Learn and apply lean methodology at work to eliminate waste.
• Process is customer & market oriented, clear, efficient and transparent.
• Fully communicate and discuss with stakeholders when developing the process to ensure consistent understanding and clear roles and responsibilities.
• Regular review and continuously optimize the process based on the needs when implementing it.
• Learn to master the methods of data analysis and apply them at work, make decisions based on facts and data analysis.

Global/Change
We depend on a global mindset with respect and tolerance for the various cultural identities, to position VAST as a strong and competent supplier to the global needs of our customers. We encourage our employees to keep learning and to increase our own ability in adapting to different cultures and circumstances. We embrace change, as changes represent opportunities for development and progress.

• A global thinking that perceive and develop our business in a global and future-oriented way.
• Respect and tolerate different cultures by recognizing and respecting differences and understanding diversity.
• Keep an open mind, develop diversified thinking, open up our boundaries，overcome the short-term difficulties to cooperate with others extensively.
• Understand that change is the norm, and actively embrace and adapt to changes without complains or resistance
• Actively look for opportunities for improvement at work, and promote continuous improvement related to work.
• Solve problems with innovative ideas and approaches, create opportunities and seek for breakthrough.
• Deal with changes positively and make forward-looking responses and arrangements when market and business changes.
• Behave as global employee in front of customer at any time.